Skip to main content

Security Questions Setup & Password Reset

Use this image as both the current Page Image and for News listings

For health professionals using our PROMIS information system

Here is a PROMIS tip that will help you avoid having to make one of the most common calls to the PROMIS Support Desk! Did you know… 

If you set up security questions for your PROMIS account, you can reset your password on your own. Note that you need to set up the security questions in advance, not after your password has expired or been forgotten! 

Just follow these 3 steps when you're logged in to PROMIS:

  1. Click on your user account name on the top right corner and select User Information.
    PROMIS 1.png
    PROMIS 2.png
  3. Select and answer any three of the provided security questions with answers (Answers are not case sensitive) and click Save
    PROMIS 3.png


Then, if you need to reset your password, simply click Can't access your account? on the PROMIS login screen and follow the instructions.

The PROMIS Support Desk is always available to assist with password resets, but we hope this tip will save you time and effort in the future! 

Do you have day-to-day PROMIS shortcuts and hacks you've created to make your job easier, or PROMIS features or functions you think your colleagues may not be aware of? Send your submissions via email to Charles Hoare at




SOURCE: Security Questions Setup & Password Reset ( )
Page printed: . Unofficial document if printed. Please refer to SOURCE for latest information.

Copyright © BC Renal. All Rights Reserved.

    Copyright © 2024 Provincial Health Services Authority